1. Who We Are
CYC Holdings Ltd ("we," "us," or "our") operates the website at thehomeenergysolutions.com and provides solar energy eligibility assessment and referral services to homeowners in Southern Illinois. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.
If you have questions about this policy, contact us at: [email protected]
2. Information We Collect
Information you provide directly
When you complete our eligibility form, we collect:
- First and last name
- Email address
- Phone number (including mobile number)
- Home address (street, city, ZIP code)
- Homeownership status
- Electricity provider
- Estimated credit score range
- Roof shading information
- Preferred callback date and time
Information collected automatically
When you visit our website, we may automatically collect:
- IP address and general location data
- Browser type and operating system
- Pages visited and time spent on site
- Referring website or advertisement (UTM parameters, click IDs)
- Device identifiers
Information from tracking technologies
We use the Meta Pixel (Facebook Pixel) on our website, which may collect information about your visit and actions taken on our site for advertising measurement purposes. See Section 7 for more details.
3. How We Use Your Information
We use the information we collect to:
- Assess your eligibility for solar panel programmes
- Contact you by phone, email, or SMS regarding your solar eligibility and next steps
- Schedule and confirm callback appointments
- Connect you with qualified local solar installation professionals
- Improve our website and services
- Comply with legal obligations
- Measure the effectiveness of our advertising campaigns
4. SMS Communications
📱 SMS Consent & Compliance Disclosure
By submitting your phone number on our eligibility form and providing your consent, you agree to receive SMS text messages from CYC Holdings Ltd. The following terms apply to all SMS communications:
- Purpose: SMS messages will be sent to follow up on your solar eligibility enquiry, confirm callback appointments, and provide information about the solar programme you enquired about.
- Message frequency: Message frequency varies. You may receive up to 5 messages per enquiry.
- Rates: Message and data rates may apply depending on your mobile carrier and plan.
- Opt-out: Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT at any time to stop receiving SMS messages. You will receive a confirmation message upon opting out.
- Help: Reply HELP for assistance, or contact us at [email protected]
- Carriers: Carriers are not liable for delayed or undelivered messages.
🔒 We will never sell, rent, share, or disclose your mobile phone number or SMS opt-in consent data to any third party or affiliate for marketing purposes. Your mobile number is used solely to contact you about your solar eligibility enquiry.
5. Sharing Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Solar installation partners: To facilitate your solar assessment and installation, we may share your contact details and eligibility information with qualified local solar professionals in your area. These partners are contractually obligated to protect your data.
- Service providers: We use third-party service providers (such as our CRM system, GoHighLevel) to store and manage contact data. These providers are bound by data processing agreements.
- Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
- Business transfers: In the event of a merger or acquisition, your data may be transferred to the succeeding entity.
We do not share your mobile phone number or SMS consent data with any third parties or affiliates for their own marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. If you request deletion of your data, we will remove your information from our active systems within 30 days, subject to any legal retention obligations.
7. Cookies and Tracking Technologies
Our website uses the following tracking technologies:
- Meta Pixel: We use Meta's advertising pixel to measure the effectiveness of our Facebook and Instagram advertising campaigns. This pixel may collect information about actions you take on our website and share it with Meta Platforms, Inc. You can opt out of Meta's data collection via Meta's privacy settings.
- Cookies: Our website may use session cookies for basic functionality. We do not use cookies for cross-site tracking.
8. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Opt-out of SMS: Reply STOP to any SMS message at any time
- Opt-out of email: Use the unsubscribe link in any marketing email
To exercise any of these rights, contact us at [email protected]
9. Children's Privacy
Our services are intended for homeowners aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: [email protected]
- Website: thehomeenergysolutions.com
- Service area: Southern Illinois